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Universal Standard

Need to talk to a specific team?  For social media collaborations, email our PR team:. pr@universalstandard.net For wholesale help, email our wholesale team:. wholesale@universtandard.net

Social media collaborations

General Information

How does your sizing work?

Where can I find garment measurements?

My item is out of stock

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

How should I care for my denim?

Universal Standard Fit and Products

​I need to edit/cancel my order

I forgot to add my discount code

My discount code isn't working

Where do I enter my gift card

Received wrong item/wrong size in my order

My item is defective/damaged

Placing an order with US

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

I accidentally shipped my order to the wrong address – what do I do?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

What are your shipping options?

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Fit Liberty Program

Fit Liberty

Do you offer discounts,sales or price adjustments?

I'm interested in receiving your email newsletters

Do you have a brick and mortar store?

What are your hours?

Everything Gift Cards

How do I unsubscribe from marketing/SMS emails and texts?

I love my purchase - how can I leave a review?

How can I use my gift card?

Social media collaborationsUpdated 11 days ago