Email and we'll get back to you within 24-48 hours OR chat/text during business hours for the quickest response.

Monday - Friday 10:00 AM - 6:00 PM EDT

For fastest response, chat with us during business hours!

Universal Standard

Our general hours are from Monday - Friday, 10 am - 6 pm EST, but we encourage you to leave us an email as we are always responding - even outside business hours.&#xA0;The best way to get a hold of us is via email (us@universalstandard.net) or texting in via chat or text during regular business hours.We will be closed from Friday, Aug 29th - Sept 1st to celebrate the long weekend. We will reopen on Tuesday, Sept 2nd. Feel free to leave us a message and we&apos;ll reply as soon as we can!We are always here to help ~US

Our general hours are from Monday - Friday, 10 am - 6 pm EST, but we encourage you to leave us an email as we are always responding - even outside business hours. The best way to get a hold of us is via email (us@universalstandard.net) or texting in

What are your hours?

General Information

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Mystery Box Promotion

Fit Liberty

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

I'm interested in receiving your email newsletters

How do I unsubscribe from marketing/SMS emails and texts?

Social media collaborations

Do you have a brick and mortar store?

Gift cards

Gift Cards

What are your hours?Updated 15 days ago