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Universal Standard

Please contact us as soon as possible and include your correct shipping address.If your order has not yet shipped, we will do our best to update the address with our warehouse before it is fulfilled.If your order has already shipped, we will still do everything we can to assist. Please note that address change options vary by carrier, but we will work with you to explore the available options and provide support wherever possible.

Please contact us as soon as possible and include your correct shipping address. If your order has not yet shipped, we will do our best to update the address with our warehouse before it is fulfilled. If your order has already shipped, we will still

I accidentally shipped my order to the wrong address – what do I do?

Shipping and Tracking

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

I live outside the USA. Can I still purchase a Mystery Box?

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

I made a mistake on my Mystery box order

Can I use other discount codes for Mystery boxes?

Mystery Box Promotion

Fit Liberty

Can I apply a discount after my order has been placed?

My discount code isn't working

I'm interested in receiving your email newsletters

How do I unsubscribe from marketing/SMS emails and texts?

Social media collaborations

Do you have a brick and mortar store?

What are your hours?

General Information

Gift cards

Gift Cards

I love my purchase - how can I leave a review?

I accidentally shipped my order to the wrong address – what do I do?Updated a month ago