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Shipping and Tracking

Where do you ship?

Shipping domestically:We offer free standard shipping to U.S. shipping addresses, including APO/FPO addresses, U.S. territories, and U.S. islands.Standard U.S. shipping typically arrives within 3–10 business days. Delivery times vary depending on you

How long will my order take to ship?

Orders typically ship within 1-2 business days to be fulfilled, excluding weekends. If your order does not contain pre-ordered items with a shipping delay, or you ordered a promotional order that has delayed shipping, you'll receive an email confirma

When will my order ship if I order a pre-order and an in-stock item?

We know you're excited to receive your order!If your order includes pre-ordered item(s) and in-stock item(s), we'll ship everything together once all items are in stock, so your complete order arrives in one package.For estimated ship dates or any sp

I accidentally shipped my order to the wrong address – what do I do?

Reach out to us as soon as you notice the mistake—the sooner, the better!If your order hasn't shipped yet, we'll do everything we can to update the address with our warehouse before it's fulfilled.If your order is already on its way, address change o

My tracking is not updating - what do I do?

Sometimes tracking updates take a little longer than expected.If your tracking status shows "Pre-Shipment," it means your package has left our warehouse and is with the carrier, but it hasn't been scanned into their network just yet.We recommend allo

My order is marked as delivered but it's not here.

If your package is marked "Delivered" but you haven't received it, don't worry—this can happen from time to time. In many cases, packages arrive within 36–48 hours of the delivery scan.We recommend checking around your property, looking in common del

What are your shipping options?

We offer free standard shipping on all domestic orders, including shipments to APO/FPO addresses, U.S. territories, and U.S. islands.Most U.S. orders arrive within 3–10 business days. Delivery times may vary depending on your distance from our Chicag