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Universal Standard

Because Mystery Box is such a unique offering and a customer favorite (at an amazing value!), we&#x2019;re not able to accommodate any returns or exchanges.&#xA0;All Mystery Box purchases are FINAL SALE and therefore, there are no returns or exchanges permitted and are not eligible for our Fit Liberty program.&#xA0;Trust US with your box!

Because Mystery Box is such a unique offering and a customer favorite (at an amazing value!), we’re not able to accommodate any returns or exchanges. All Mystery Box purchases are FINAL SALE and therefore, there are no returns or exchanges permitted

Is my Mystery Box order final sale?

Mystery Box Promotion

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Mystery Box Terms and Conditions

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Fit Liberty

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

I'm interested in receiving your email newsletters

How do I unsubscribe from marketing/SMS emails and texts?

Social media collaborations

Do you have a brick and mortar store?

What are your hours?

General Information

Gift cards

Gift Cards

Is my Mystery Box order final sale?Updated 16 days ago