Email and we'll get back to you within 24-48 hours OR chat/text during business hours for the quickest response.

Monday - Friday 10:00 AM - 6:00 PM EDT

For fastest response, chat with us during business hours!

Universal Standard

Because Mystery Box is such a unique offering and customer favorite (at an amazing value!), we&#x2019;re not able to accommodate any returns or exchanges.&#xA0;All Mystery Box purchases are final sale and will not be fit liberty eligible.&#xA0;Trust US with your box!

Because Mystery Box is such a unique offering and customer favorite (at an amazing value!), we’re not able to accommodate any returns or exchanges. All Mystery Box purchases are final sale and will not be fit liberty eligible. Trust US with your box!

Is my Mystery Box order final sale?

Mystery Box Promotion

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

Fit Liberty - how does it work?

Can I return a gift?

Partnerships

Returns and Exchanges

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

How do I unsubscribe from marketing emails?

Social media collaborations

Do you have a brick and mortar store?

General Information

Mystery Box Terms and Conditions

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Gift cards

Gift Cards

Is my Mystery Box order final sale?Updated 2 months ago