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Universal Standard

On no! We don&apos;t like hearing this but we are happy to help.&#xA0;If you received a damaged or defective product, please send us a photo of the issue within 90 days of purchase, and your order number and we&apos;d be happy to take a look.

On no! We don't like hearing this but we are happy to help. If you received a damaged or defective product, please send us a photo of the issue within 90 days of purchase, and your order number and we'd be happy to take a look.

My item is defective/damaged

Universal Standard Fit and Products

How does your sizing work?

Where can I find garment measurements?

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

Fit Liberty - how does it work?

Can I return a gift?

Partnerships

Returns and Exchanges

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

How do I unsubscribe from marketing emails?

Social media collaborations

Do you have a brick and mortar store?

General Information

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Mystery Box Promotion

Gift cards

Gift Cards

My item is defective/damagedUpdated 4 months ago