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My order is marked as delivered but it's not here.Updated 13 days ago

If your package is marked "Delivered" but you haven't received it, don't worry—this can happen from time to time. In many cases, packages arrive within 36–48 hours of the delivery scan.

We recommend checking around your property, looking in common delivery locations, and asking neighbors or other members of your household if they accepted the package.

If your order still hasn't turned up after 2 business days, please email us at [email protected] with your order number. We'll be happy to look into it and do everything we can to help locate your package.

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