My tracking is not updating - what do I do?Updated 12 days ago
Sometimes tracking updates take a little longer than expected.
If your tracking status shows "Pre-Shipment," it means your package has left our warehouse and is with the carrier, but it hasn't been scanned into their network just yet.
We recommend allowing at least 7 business days for your tracking to update or for your package to arrive. If there's still no movement after that, please reach out to us at [email protected]. We'll be happy to look into it and do everything we can to help locate your order.
Please note that once a package leaves our warehouse, Universal Standard is not responsible for packages that are lost in transit. That said, we’ll always do our best to help you locate your package and get you the answers you need.