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Universal Standard

Delayed tracking updates can and do happen. If your order is in "pre-shipment" status, we can confirm that your order did leave our warehouse but has not yet been scanned in by the carrier. We suggest waiting a minimum of 7 business days for tracking

My tracking is not updating - what do I do?

Shipping and Tracking

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My order is marked as delivered but it's not here.

What is your return and exchange policy for a domestic order?

What about an international return?

Fit Liberty - how does it work?

Can I return a gift?

Partnerships

Returns and Exchanges

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

How do I unsubscribe from marketing emails?

Social media collaborations

Do you have a brick and mortar store?

General Information

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Mystery Box Promotion

Gift cards

Gift Cards

My tracking is not updating - what do I do?Updated 6 months ago