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Universal Standard

Need more details on the terms of our Mystery Box promotion for 2026? &#xA0;Feel free to jump in and take a look&#xA0;<a href="https://www.universalstandard.com/pages/mb2026">here</a>.We are happy to answer any questions you might have.us@universalstandard.net

Need more details on the terms of our Mystery Box promotion for 2026?  Feel free to jump in and take a look here. We are happy to answer any questions you might have. us@universalstandard.net

Mystery Box Terms and Conditions

Mystery Box Promotion

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Is my Mystery Box order final sale?

I live outside the USA. Can I still purchase a Mystery Box?

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

I made a mistake on my Mystery box order

Can I use other discount codes for Mystery boxes?

Fit Liberty

Can I apply a discount after my order has been placed?

My discount code isn't working

I'm interested in receiving your email newsletters

How do I unsubscribe from marketing/SMS emails and texts?

Social media collaborations

Do you have a brick and mortar store?

What are your hours?

General Information

Gift cards

Gift Cards

I love my purchase - how can I leave a review?

Mystery Box Terms and ConditionsUpdated 10 days ago