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Universal Standard

We are sorry you received an item that was incorrect from what you ordered.&#xA0;Please send us your order number, the style and size that you received in error, and the item that you should have received and we&apos;ll look into this so that we can make this right.

We are sorry you received an item that was incorrect from what you ordered. Please send us your order number, the style and size that you received in error, and the item that you should have received and we'll look into this so that we can make this

Received wrong item/wrong size in my order

Universal Standard Fit and Products

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

Fit Liberty - how does it work?

Can I return a gift?

Partnerships

Returns and Exchanges

Can I apply a discount after my order has been placed?

My discount code isn't working

Do you offer price adjustments?

How do I unsubscribe from marketing emails?

Social media collaborations

Do you have a brick and mortar store?

General Information

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

When will my credit card be charged for my Mystery Box purchase?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

Mystery Box Promotion

Gift cards

Gift Cards

Received wrong item/wrong size in my orderUpdated 6 months ago