Email and we'll get back to you within 24-48 hours OR chat during business hours for the quickest response.

Monday - Friday 10:00 AM - 6:00 PM EDT

For fastest response, chat with us during business hours!

Universal Standard

Thanks for placing your Mystery box with us - we can&apos;t wait for you to unbox your goodies.&#xA0;Payment is due at the time of purchase and your credit card will be charged as soon as your order is placed.&#xA0;Any questions? Please let us know.US

Thanks for placing your Mystery box with us - we can't wait for you to unbox your goodies. Payment is due at the time of purchase and your credit card will be charged as soon as your order is placed. Any questions? Please let us know. US

When will my credit card be charged for my Mystery Box purchase?

Mystery Box Promotion

How does your sizing work?

Where can I find garment measurements?

My item is defective/damaged

My item is out of stock

Received wrong item/wrong size in my order

I love my item but can't find it on your site

I would like to talk to a Fit Stylist

Do you carry Petites?

Universal Standard Fit and Products

I need to cancel my order

I need to edit my order

I accidentally shipped my order to the wrong address – what do I do?

Where do you ship?

How long will my order take to ship?

When will my order ship if I order a pre-order and an in-stock item?

My tracking is not updating - what do I do?

My order is marked as delivered but it's not here.

Shipping and Tracking

What is your return and exchange policy for a domestic order?

What about an international return?

I processed a return to store credit

Can I return a gift?

Partnerships

Returns and Exchanges

Mystery Box Terms and Conditions

Is my Mystery Box order final sale?

I live outside the USA. Can I still purchase a Mystery Box?

How long will my Mystery Box take to ship?

I Purchased a non Mystery box item and a box - will they ship together?

I made a mistake on my Mystery box order

Can I use other discount codes for Mystery boxes?

Fit Liberty

Can I apply a discount after my order has been placed?

My discount code isn't working

I'm interested in receiving your email newsletters

How do I unsubscribe from marketing/SMS emails and texts?

Social media collaborations

Do you have a brick and mortar store?

What are your hours?

General Information

Gift cards

Gift Cards

I love my purchase - how can I leave a review?

When will my credit card be charged for my Mystery Box purchase?Updated 10 days ago